- HASSLE FREE RETURNS!
Thank you for visiting and shopping at Zabecca Living. Following are the terms and conditions that constitute our Shipping Policy.
Zabecca Living shipping and processing charges costs are calculated to compensate us for the cost of processing your order, handling and packing the products you purchase and delivering them to you via our shipping methods.
Shipping is FREE on all orders over $100 within Australia. Please note, free shipping will not apply if a coupon or discount reduces the order value to less than $100.
For orders under $100, the Standard shipping cost Australia-wide is $10. Standard shipping options do not include insurance cover, so in the event of loss or damage during transit, Zabecca Living will not be liable.
Please note that bulky or heavy orders require individual delivery quotes and are not eligible for free standard delivery.
At check-out, your final purchase price plus your shipping amount will be displayed. All orders placed within Australia or goods shipped to an Australian residence are subject to Australian GST and are included in our purchase price.
Zabecca Living will use reasonable endeavours to arrange dispatch of your items ASAP of you submitting your purchase with us.
Expected shipping timeframes within Australia are usually within 2-5 working days. Orders are not shipped or delivered on weekends or holidays. The delivery time will vary depending on your location.
For items where you have selected the Click & Collect option (pick-up in-store), you may collect from our store anytime with proof of ID and order number. We are open from 9.30 am – 5pm AEST Monday to Saturday and from 11am – 4 pm on Sundays (closed Sundays during Winter). If you plan to pick-up on the day of online purchase, it is advised to call ahead to ensure we have processed your order.
Please allow extra time for processing and delivery at peak times like Christmas and Easter and during our season sales.
All items are shipped out of our store in Tunstall Square, Doncaster East, Victoria. Zabecca Living uses Australia Post within Australia. Zabecca Living does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit.
Australia wide - all deliveries must be signed for. Risk and title in the product will pass upon you, or any other person in attendance at the delivery address, signing for receipt of the product. If there is no one at the delivery address to receive the product, the product will be taken to the nearest Post Office. You'll get a notification about your missed delivery, so you can pick your item up in-person. We'll hold it at the Post Office for 10 business days, before it gets returned to Zabecca Living.
ATL [Authority To Leave] Policy
NOTE: All orders shipped by us automatically require a signature as proof of delivery. If you authorise our shipping company to leave your order unattended without signing for the delivery you do so at your own risk. Zabecca Living and affiliated companies will not be held liable for the loss, theft or misplacement of such orders.
Sorry, but we do not deliver to PO Boxes so please provide us with a full postal street address.
RETURNS & EXCHANGES
At Zabecca Living, we understand that buying online can be a bit tricky and sometimes items just don’t fit or suit you. We want to make it as easy as possible for you to return your items purchased.
If you have a request to return an item, visit our Zabecca Living Returns Centre, enter your Order Number and email address to start the Returns Process. We will review your request and update you at every stage so you can track progress.
Please refer to our Hassle Free Returns Policy for more detail.
If you have any further queries please contact us on +61 3 8822 3215.
At Zabecca Living, we understand that buying online can be a bit tricky and sometimes items just don’t fit or suit you. We want to make it as easy as possible for you to return your purchased items.
If you have a request to return an item, visit our ZABECCA LIVING RETURNS CENTRE, enter your Order Number and email address to start the Returns Process. We will review your request and update you at every stage so you can track progress.
We will gladly issue you with a credit or refund for change of mind / does not fit (excluding the original shipping costs incurred by Zabecca Living - standard rate of $10) with the cost of the return postage at your expense.
Exchanges may be made for an alternate item, subject to availability. A refund will be processed if the product you requested is unavailable. For exchanges, the cost of shipping the is at your expense.
We strive to provide the highest standards, but if the items you ordered are incorrect, damaged or faulty upon receipt, we will pay for the cost of the return postage and waive the original shipping surcharge when we refund you.
When returning an item, we ask that the item is returned unused, unwashed and undamaged in the original packaging with all labels/tags intact.
Please Note: We do not offer Returns for Sale or Discounted items. Returns must also be initiated within 14 days of receiving your order.
TO INTITIATE THE RETURNS PROCESS
- Login to the ZABECCA LIVING RETURNS CENTRE and enter your Order Number and email address to start the Returns Process
- Select the item(s) from your Order History menu that you would like to return
- Provide the Reason why you want to return. Add additional information if you like, and if you are returning an item due to a Quality / Fault issue or Incorrect Item Received, please upload supporting images
- Check the option on how you would like us to resolve the request ie: Refund to Store credit, Exchange or Refund to original payment method
- Let us know how you will send the item back to us (different options will be presented to you depending on the Reason you are returning the item)
- Submit the online Form
- You will be updated via email every stage of the way, or simply log back into the ZABECCA LIVING RETURNS CENTRE to track the progress.
When its time to send back the item(s), please ensure you post your item to the following address:
Zabecca Living Pty Ltd
Doncaster East VIC 3109
Call us at any time at +61 3 8822 3215 if you have any questions about our Return Policy or the process.