At Zabecca Living, we understand that buying online can be a bit tricky and sometimes items just don’t fit or suit you. We want to make it as easy as possible for you to return your purchased items.
If you have a request to return an item, visit our ZABECCA LIVING RETURNS CENTRE, enter your Order Number and email address to start the Returns Process. We will review your request and update you at every stage so you can track progress.
We will gladly issue you with a credit or refund for change of mind / does not fit with the cost of the return postage at your expense.
Exchanges may be made for an alternate item, subject to availability. A refund will be processed if the product you requested is unavailable. For exchanges, the cost of shipping the is at your expense.
We strive to provide the highest standards, but if the items you ordered are incorrect, damaged or faulty upon receipt, we will pay for the cost of the return postage and waive the original shipping surcharge when we refund you.
When returning an item, we ask that the item is returned unused, unwashed and undamaged in the original packaging with all labels/tags intact.
Please Note: We do not offer Returns for Sale or Discounted items. Returns must also be initiated within 14 days of receiving your order.
When its time to send back the item(s), please ensure you post your item to the following address:
Zabecca Living Pty Ltd
Doncaster East VIC 3109
Call us at any time at +61 3 8822 3215 if you have any questions about our Return Policy or the process.
Please use the following charts to help determine your size. Our size guides are based on standard sizes for womens clothing and shoes.
Note: we will make a specific recommendation to go up or down a size on the Product Page if we feel it is necessary for a particular item or brand. We may also display a specific Size Guide for some Brands.
NEED SOME HELP?
Zabecca Living is committed to helping you choose the correct size. At any time, please do not hesitate to chat with us online, or call us in-store on 03) 8822 3215 and speak with our friendly staff. We will help you find the best size to suit!